You are placing a call to a patient who is more than 90 days past due on the account.The patient states,"Let me talk to the dentist,he is an old friend." Which of the following should be your response?
A)"The dentist is busy with other patients and cannot be disturbed."
B)"I will let the dentist know that you wish to speak with him and he will return your call."
C)"You could resolve this problem if you just paid your bill on time."
D)"The dentist has given me the responsibility of making the financial arrangements."

Question

Quizplus · Accepted Answer

The response acknowledges the patient's request while maintaining professionalism and focusing on the purpose of the call, which is to discuss financial arrangements.

You Are Placing a Call to a Patient Who Is