Employees sometimes resist employers by "working to rule." This means that they stick to the exact letter of work rules, often slowing their work considerably.Which structural characteristic are employees using to their advantage?
A)Centralization
B)Formalization
C)Complexity
D)Span of control
E)Differentiation

Question

Quizplus · Accepted Answer

"Working to rule" involves employees adhering strictly to the formal rules and procedures outlined for their jobs. This tactic leverages the formalization aspect of an organization's structure, which refers to the extent to which jobs within the organization are standardized and the extent to which employee behavior is guided by rules and procedures. By sticking to the exact letter of work rules, employees are using the organization's formalization against it, potentially slowing down processes and productivity.

Employees Sometimes Resist Employers by "Working to Rule