All jobs place some burden on our feelings; however, __________ occurs only in jobs that require personal contact with the public or the production of a state of mind (such as hope, desire, or fear) in others.

Question

Quizplus · Accepted Answer

Emotional labor refers to the management of emotions to produce a desired state of mind in others. This is typically required in jobs that involve personal contact with the public, such as customer service or hospitality, where workers are expected to display positive emotions even if they do not feel them. Cognitive labor refers to mental tasks that require problem-solving, analysis, or creativity. Psychological labor is not a commonly used term and does not have a specific definition. Sociological labor is also not a commonly used term and may refer to various forms of labor related to society and social issues.

All Jobs Place Some Burden on Our Feelings; However, __________