According to sociologist Robert Merton, the term bureaucratic personality describes those workers who are more concerned with following correct procedures than they are with getting the job done correctly. Such workers are usually capable of handling a unique problem or an emergency effectively, but are frequently unable to handle routine situations.

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According to sociologist Robert Merton, the term bureaucratic personality refers to individuals who are highly conformist and rule-bound, leading to a resistance to change and a focus on preserving the status quo. It does not necessarily imply that they are more concerned with following correct procedures than getting the job done correctly, nor does it suggest that they are incapable of handling routine situations.

According to Sociologist Robert Merton, the Term Bureaucratic Personality Describes