The customer relationship management process is all the activities involved in receiving and approving orders, shipping the goods on time, and collecting payment.

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The customer relationship management process involves managing interactions with customers throughout their lifecycle, which includes activities such as customer acquisition, retention, and interactions through various channels. While receiving orders, shipping goods, and collecting payment are important components of the overall customer experience, they are not the only activities involved in the CRM process.

The Customer Relationship Management Process Is All the Activities Involved