Excellent service companies know that ________ employee attitudes will promote stronger customer loyalty.

Question

Quizplus · Accepted Answer

The sentence implies that the attitude of the employees plays a crucial role in promoting customer loyalty. The word "stronger" indicates that customer loyalty may already exist but could be strengthened further by positive employee attitudes. Therefore, positive employee attitudes (Option E) are the best choice. Accommodating (Option A) and nonthreatening (Option B) may contribute to positive employee attitudes, but the question specifically asks for the best choice. Neutral attitudes (Option C) may not necessarily promote stronger customer loyalty as they may not leave a lasting positive impression on customers. Negative attitudes (Option D) are counterproductive and will not encourage customers to come back.

Excellent Service Companies Know That ________ Employee Attitudes Will Promote