Which of the following is not one of the eight key principles of total quality management?

Question

Quizplus · Accepted Answer

The eight key principles of total quality management are as follows:
1. Customer-focused: Define quality in terms of customers and their requirements.
2. Total employee involvement: Make quality everyone's responsibility.
3. Process-centered: Emphasize process rather than output.
4. Integrated system: Use an integrated system to manage quality.
5. Strategic and systematic approach: Take a strategic and systematic approach to continuous improvement.
6. Continual improvement: Strive for continual improvement in all aspects of the organization.
7. Fact-based decision making: Use objective rather than subjective analysis.
8. Communication: Establish effective communication channels. 
Option C, which states "Focus on output rather than process" contradicts principle 3, which emphasizes process-centeredness. Thus, it is the answer.

Which of the Following Is Not One of the Eight