According to Philip Crosby, the only True performance standard that defines total quality is _____, which he defined as conformance to requirements.

Question

Quizplus · Accepted Answer

Philip Crosby was a prominent quality expert and his philosophy was based on the concept of "zero defects." According to him, the only true performance standard that defines total quality is zero defects, which means that there should be no errors or defects in a product or service. Crosby defined quality as conformance to requirements, which means that the product or service should meet the customer's expectations and requirements. Therefore, the best choice is A, zero defects.

According to Philip Crosby, the Only True Performance Standard That