_____ refers to the extent to which, by choosing a certain course of action, management can meet a previously established goal or standard.
A) Operational benchmarking
B) Efficiency
C) Support-activity benchmarking
D) Effectiveness
E) None of the above.

Question

Quizplus · Accepted Answer

Effectiveness refers to the degree to which a specific goal or objective is achieved. It measures the extent to which the organization has met its predetermined goals or objectives.

_____ Refers to the Extent to Which, by Choosing a Certain