The focus of total quality management programs is

Question

Quizplus · Accepted Answer

The focus of total quality management programs is on the customer, ensuring that their needs and expectations are met or exceeded. While efficiency and worker satisfaction are important, they are secondary to customer satisfaction in the context of total quality management. Quality is also important, but it is a result of meeting the customer's needs and expectations, rather than the primary focus of the program. Therefore, the best choice is B.

The Focus of Total Quality Management Programs Is