The initial part of the total quality management process is to

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The initial part of the total quality management process is to define quality in terms of customer expectations and requirements. This is important because it establishes the basis for setting standards and specifications for quality, designing efficient production processes, and developing customer satisfaction surveys. By clearly understanding what customers expect and require, businesses can design processes and procedures that ensure those expectations will be met consistently, leading to improved quality and customer satisfaction.

The Initial Part of the Total Quality Management Process Is