The term "casework" refers to the active and direct problem-solving by members of Congress or their staff on behalf of ___ .

Question

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Casework is done on behalf of constituents, which are the people who live in the district or state that the member of Congress represents. The purpose of casework is to help individual constituents navigate the federal bureaucracy and address specific problems or concerns they may have. This can include helping someone obtain a passport or visa, resolving a problem with a federal agency, or securing benefits such as Social Security or Medicare. Casework is an important way for members of Congress to demonstrate their responsiveness to the needs of their constituents and to build support within their district or state.

The Term "Casework" Refers to the Active and Direct Problem-Solving