_____ refers to the inability of services to be stored, warehoused, or inventoried.

Question

Quizplus · Accepted Answer

Perishability refers to the fact that services cannot be stored and must be consumed at the time they are produced. This is a unique characteristic of services that distinguishes them from physical goods, which can be stored and sold at a later time. Variability refers to the inconsistency in service quality that can occur due to the involvement of human beings in the service delivery process, while reliability refers to the ability of a service to perform consistently over time. Heterogeneity refers to the fact that services are often produced and delivered differently due to the involvement of human beings and the unique circumstances surrounding each service encounter.

_____ Refers to the Inability of Services to Be Stored