Kate is a customer care executive at a telecommunications service provider. She receives a complaint from a customer about an unnecessary deduction of $10 from his phone credit. If the company follows the customer service management process, Kate is most likely to:

Question

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Providing a quick response to the customer using customer care software is a part of the customer service management process, as it involves resolving the customer's complaint in a timely manner. This ensures that the customer is satisfied and helps to build trust in the service provider. Options A and B are more related to strategic planning and do not directly address the customer complaint at hand. Option D is not a recommended approach as it goes against the principle of providing equal service to all customers, regardless of their perceived value to the company.

Kate Is a Customer Care Executive at a Telecommunications Service