Often customers do not engage in contact with other persons during the provision of services
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Q6: Solutions are a core dimension of a
Q7: There is better insight in NOT viewing
Q8: Ultimately the success of differentiation is determined
Q9: The contribution of the physical aspect of
Q10: The emerging 'service dominant' logic challenges the
Q12: In service, time is not an important
Q13: Where possible, make the 'intangible' nature of
Q14: The service image includes both the physical
Q15: The major change in the input-output model
Q16: The key elements of the service concept
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