Although perceptions are formed based on past experience, they are easily changed.

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Perceptions are formed based on past experience and are difficult to change. If clients had previous contact with a dental hygienist who communicated respect and warmth, they would be more likely to respond well to the hygienist's attempt to resolve a health issue that has become more pressing. When a hygienist takes an aggressive stance with a new client, however, the risk is great of blocked communication from the client's negative perception of the dental hygienist.

Although Perceptions Are Formed Based on Past Experience, They Are