Which of the following statements that would appear in a business letter best reflects the "you" attitude?
A) You failed to enclose a check for $25.
B) We will send you the merchandise as soon as we receive your check for $25.
C) You will have your merchandise by July 15 if you send us your check for $25 today.
D) We need a check from you for $25 so that we can send the merchandise by May 15.

Question

Quizplus · Accepted Answer

Choice C is the best option because it directly addresses the recipient and focuses on them receiving their merchandise by a specific date, rather than highlighting a mistake or making a demand. This uses the "you" attitude, which prioritizes the needs and concerns of the reader.

Which of the Following Statements That Would Appear in a Business