No matter what the situation is, you should always provide an extensive explanation of the bad news in negative messages.
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Q30: An advantage of the direct approach for
Q40: The tendency to delay, downplay or distort
Q42: For particularly difficult situations, it is best
Q45: In closing negative messages, it is always
Q46: Extremely blunt statements such as I must
Q47: The buffer for a negative message should
Q49: Using a buffer to begin a negative
Q53: In a negative message using the indirect
Q55: You can deemphasize bad news by minimizing
Q57: It is a good idea to use
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