Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills. The minimum qualifications are a grade 12 diploma. Applicants must possess the ability to learn new skills and adapt to new situations. Turnover in the call centre industry is very high so the CEO of Quantum wants to ensure that the company's testing process ensures that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2. How would Quantum Inc. test for the minimum educational qualifications?
A) it would not test, but would screen for school transcripts/certificates
B) an aptitude test
C) a reference check
D) an employment interview

Question

Quizplus · Accepted Answer

The scenario states that the minimum qualification is a grade 12 diploma, so it would be appropriate for Quantum Inc. to screen for school transcripts/certificates to verify educational qualifications. An aptitude test or employment interview may evaluate other skills and qualities, but not necessarily educational qualifications. A reference check may provide information about an applicant's work experience, but may not confirm their education qualifications.

Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals