A travel agent recommended a particular hotel to a client who uses a wheelchair for mobility. Unknown to the travel agent, the hotel did not have handicapped-accessible rooms. A convention was being held in the city of destination, and so no other rooms were available. The customer was forced to end the vacation early and return home. True or false: The travel agent will be held liable to the customer for the expense incurred during the trip.

Question

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The travel agent recommended a hotel without ensuring that it had handicapped-accessible rooms, which resulted in the customer being unable to fully enjoy their vacation and having to return home early. This could be seen as negligence on the part of the travel agent, and they may therefore be held liable for the expenses incurred during the trip.

A Travel Agent Recommended a Particular Hotel to a Client