What are the primary concerns of customers in their role as stakeholders?
A) legal compliance of the company and how it meets its social responsibility
B) return on sales, return on assets, and return on investments
C) quality service and product, innovation, and low cost
D) concern about safety, health, and fair treatment
E) whether the company uses collaborative problem-solving

Question

Quizplus · Accepted Answer

Customers primarily focus on receiving quality service and products, benefiting from innovation, and obtaining these at a low cost. These factors directly affect their satisfaction and loyalty to a company.

What Are the Primary Concerns of Customers in Their Role