What was central to implementing YRC's customer-focused strategy?
A) a merger with another firm
B) sophisticated technologies
C) the decision to globalize
D) a change in the economy
E) none of the above

Question

Quizplus · Accepted Answer

The implementation of sophisticated technologies was central to YRC's customer-focused strategy as it allowed for better tracking and communication with customers, more efficient supply chain management, and improved customer service.

What Was Central to Implementing YRC's Customer-Focused Strategy