Michelle works for a large fast-food restaurant chain. Her job is to visit different restaurants in the chain to rate their speed of service, quality of food, cleanliness of store and restrooms, and properly displayed promotional materials. From this brief description of Michelle's job, it appears that the chain uses _____ criteria in its performance measurements.

Question

Quizplus · Accepted Answer

The description of Michelle's job suggests that the restaurant chain is using results-based criteria to measure performance, as she is evaluating the speed of service, quality of food, store cleanliness, and promotion displays. These are all outcomes or results that can be directly observed and measured. Input-based criteria would focus on the resources that the restaurant has available, such as the number of employees or equipment, and would not be as relevant to Michelle's job. Trait-based criteria would focus on inherent characteristics of employees, such as personality or skills, and would not be relevant to evaluating the restaurant as a whole. Behavioral-based criteria would focus on specific actions performed by employees, which may not capture the overall performance of the restaurant. Environmental-based criteria would focus on the physical conditions of the restaurant, which is only one aspect that Michelle is evaluating.

Michelle Works for a Large Fast-Food Restaurant Chain