How should consultants handle resistance in AC?
A) Ask the consultee about the resistance directly, then provide solutions
B) Do not address it directly, but rather clarify complaints by consultee
C) Ask the consultee about the resistance directly, then transfer responsibilities of solving complaints
D) Do not address it directly, then continue on with original framework

Question

Quizplus · Accepted Answer

Consultants should acknowledge resistance and clarify complaints by the consultee without addressing it directly. This approach allows the consultee to feel heard and understood, while also giving the consultant the opportunity to gather more information and potentially find a solution to address the resistance. Directly confronting the resistance may create a confrontational or defensive environment, potentially hindering the success of the consultation.

How Should Consultants Handle Resistance in AC