According to Goleman, the two "arts" crucial to conflict management are listening and

Name: According to Goleman, the two "arts" crucial to conflict management are listening and
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Goleman argues that to effectively manage conflicts, one must have the ability to listen actively and empathize with others. This involves not just hearing what others have to say, but also trying to understand and feel their perspective. Thus, the correct choice is C) empathizing.

According to Goleman, the Two "Arts" Crucial to Conflict Management