Organizations that are attempting to act in a responsive manner, produces periodicals such as _____________ to follow voluntary manufacturer recalls of various products and to consider social media as a tool to reach to customers' reviews and complaints.

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Consumer Reports are periodicals that provide information to consumers about products and services, including voluntary manufacturer recalls. In addition, organizations can use social media to monitor and respond to customers' reviews and complaints in a timely manner. Annual reports and ethical reports are more focused on the financial and ethical performance of the organization, while complaints reports are limited to just customer complaints.

Organizations That Are Attempting to Act in a Responsive Manner