Betty meets her friend Vanessa for lunch. During lunch, Vanessa starts talking about the death of her beloved Uncle Max. In an example of ____________ listening, Betty, who is uncomfortable talking about death, excuses herself and goes to the restroom.

Question

Quizplus · Accepted Answer

Insulated listening involves avoiding or blocking out information that makes the listener uncomfortable or anxious. In this scenario, Betty is using insulated listening by excusing herself from the conversation about death, which is making her uncomfortable. Insensitive listening involves showing a lack of concern or compassion towards the speaker, defensive listening involves becoming defensive or argumentative in response to the speaker, and narcissistic listening involves making the conversation all about oneself. None of these are applicable in this scenario.

Betty Meets Her Friend Vanessa for Lunch