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Q23: Customer-to-customer interactions are not important in the
Q24: Being served and treated nicely by employees
Q25: Services in the H&T industry are undergoing
Q26: Strategic management can help H&T organizations in
Q27: Strategic management cannot help H&T in managing
Q29: Strategic management theories, models, and frameworks developed
Q30: Agreeing on a single definition for the
Q31: More than 80% of H&T businesses are
Q32: How can we define the H&T industry?
Q33: What are the main characteristics of H&T
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