Critical incident analysis examines an episode in which tension arises between employee and foreign counterpart due to a cross-cultural misunderstanding.

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Critical incident analysis is a methodology used to examine specific incidents or events that have occurred in a workplace. In this case, the incident involves a cross-cultural misunderstanding between an employee and foreign counterpart, which can be a common source of tension and conflict in global business environments. Through critical incident analysis, organizations can identify the root causes of such incidents, develop strategies to prevent them from happening in the future, and promote cultural awareness and sensitivity among their employees.

Critical Incident Analysis Examines an Episode in Which Tension Arises