A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A) hardware
B) data
C) procedure
D) program

Question

Quizplus · Accepted Answer

The names and phone numbers of customers are data that are stored in the CRM system. Therefore, the correct component is B, which represents data.

A Customer Relationship Management (CRM) System Contains the Names and Phone