Perceived risk is concerned with the expectation of loss and is, therefore, tied closely with organizational performance.
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Q4: Services are consumed at the point they
Q5: A series of sequential actions that lead
Q6: The gap between service quality specifications and
Q7: Where there is no prior history of
Q8: Trust is a key feature of personal,
Q10: Commitment is important because it implies a
Q11: Perceived value leads to an improved return
Q12: Service processes are a series of sequential
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Q14: Commitment and trust are the key mediating
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