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According to the Text, in Hospitality Businesses

Question 3

Multiple Choice

According to the text, in hospitality businesses:


A) the consumer reacts immediately to the quality of the product, the service, and all other factors impacting their experience.
B) the consumer does not react to the quality of the product, service, and all other factors impacting their experience until they have left the property.
C) the consumer generally does not notice the quality of the product, service, and all other factors impacting their experience.
D) the quality of the product and service is consistently overshadowed by the décor and environment created by music and lighting in the property so their reaction to the quality of product and service is delayed until they leave the area.

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