In management literature, emotional labour was first observed in the airline industry.
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Q7: Match the following types of labour to
Q8: Which of the following are examples of
Q9: Which of the following are key areas
Q10: Korczynski (2003) suggests that workers help each
Q11: Emotion management only takes place in 'frontstage'
Q13: Which of the following describes the management
Q14: Match the following aspects of aesthetic labour
Q15: Match the following aspects of aesthetic labour
Q16: Match the following aspects of aesthetic labour
Q17: Match the following aspects of aesthetic labour
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