Which rule of employee management has worked well for Southwest Airlines, Walt Disney Corporation?

Question

Quizplus · Accepted Answer

Both Southwest Airlines and Walt Disney Corporation have been successful in creating a strong culture of customer service by treating their employees well and creating a positive work environment. This has been achieved by creating an environment in which employees have treated each other in the same way as they would treat customers. This approach has led to high employee morale and job satisfaction, which in turn has resulted in better customer service and increased profits for both companies. Create an environment in which employees have treated each other in the same way as they would treat customers.

Which Rule of Employee Management Has Worked Well for Southwest