What is the main objective of usability testing?
A) To fix poorly written instructions when customers complain.
B) To eliminate legal liability.
C) To ensure that users are able to operate the product or service safely, correctly, and efficiently.
D) To test with users.

Question

Quizplus · Accepted Answer

It is important to test your instructions and procedures with representative users because often they may misinterpret what you have written and not be able to perform the task or activity due to poor instructions. To ensure you have written effective instructions or procedures, test your instructions on a group of representative users to determine the accuracy and consistency with which users decipher the intended meaning and take the appropriate action. The main objective of usability testing is to ensure that users will be able to operate the product or service safely, correctly, and efficiently.

What Is the Main Objective of Usability Testing