Melissa has to write a letter of termination to one of her employees. She knows it will be difficult for her. What should Melissa do as she begins to compose her letter of termination?
A) Anticipate how the employee will feel when getting the letter of termination and try to understand how the employee's attitude toward her as a boss.
B) Try to get the employee another job.
C) Calculate the employee's income.
D) Call your bank to see if you can give the employee money.

Question

Quizplus · Accepted Answer

While you cannot anticipate how every reader or recipient of your correspondence will react and interpret your message, it is important to always be courteous and maintain goodwill with those you are communicating with. In order to do so, follow these principles for dealing with tone in your correspondence:
F1F1F1S1F1F1F10Allow yourself more time to design messages about sensitive issues or that might be subject to misreading or misinterpretation.
F1F1F1S1F1F1F10Anticipate the emotional impact of messages that will convey negative or disappointing news (e.g., rejection letter, termination notice).
F1F1F1S1F1F1F10Always analyze your reader as carefully as possible, particularly the reader's frame of reference and attitude toward both you and your subject.
F1F1F1S1F1F1F10Read aloud what you have written.
F1F1F1S1F1F1F10For any especially difficult message, compose the message, save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy.

Melissa Has to Write a Letter of Termination to One