Which of the following guidelines is/are useful to remember in developing instructions?
A) Long paragraphs are best.
B) Design is not important, because your readers are obligated to read the instructions.
C) Numbered steps will help your readers.
D) Illustrations may distract your reader from important information.

Question

Quizplus · Accepted Answer

Keep your document as simple as possible. Do not include extraneous information or an overly complex design because you think it may impress your audience. You'll impress readers most by providing just the information they need in a way that makes it easy for them to find it and understand it. Most people don't read every word of technical and business documents. They scan the documents instead, looking for sections that are relevant to their needs. When designing instructions, use numbered steps, which enable users to quickly read the information and easily understand it relative to long and confusing paragraph of instructions.

Which of the Following Guidelines Is/are Useful to Remember in Developing