What method can you use to ensure you have appropriately and effectively designed a technical communication?
A) Comments from readers after publication
B) Comments from your boss
C) User testing
D) Proofread it thoroughly

Question

Quizplus · Accepted Answer

Technical communicators encourage the performance of user testing with representative users to ensure a document is designed appropriately and effectively for the intended target audience. It is better to perform user testing - or usability testing - with a larger group of users, but the objective is to make sure that readers will be able to locate and retrieve the information they need to take actions and make decisions. To conduct your usability test, give each of your representative readers a copy of the document and ask him or her to find the answers to several questions about the subject and about the document itself. You will observe how they interact with the document, where their eyes go to look for certain information, as well as look for facial expressions and body gestures that may signal confusion or frustration. You can also follow-up usability testing by performing an interview with representative users.

What Method Can You Use to Ensure You Have Appropriately