Pryia, a Social Work Administrator, Is Concerned About How Well

Pryia, a social work administrator, is concerned about how well the community support program works. She decides to evaluate the program by reviewing case files and interviewing staff and clients. Her goal is to determine how well the program is functioning, according to the state's rules for mental health services. What type of evaluation is Pryia facilitating?

A) Cost/benefit analysis
B) Client or staff satisfaction
C) Deductive
D) Quality assurance