Unhappy health care customers usually
A) return to the same institution.
B) find another health care provider.
C) complain to the institution.
D) none of the above

Question

Quizplus · Accepted Answer

Unhappy health care customers are likely to find another health care provider if they are dissatisfied with the service they received. They may not trust the institution to provide them with adequate care and may decide to seek a new provider that better meets their needs. A and C are less likely options, as returning to the same institution or complaining to them may not resolve their issues or improve their satisfaction.

Unhappy Health Care Customers Usually