Harpreet works in an employment agency. She has many ideas about helping her clients find work, but is not allowed to implement them because of company policies. Which characteristic of bureaucracy is limiting her ability to help her clients?

Question

Quizplus · Accepted Answer

The "iron cage" is a characteristic of bureaucracy that refers to the rigid and impersonal nature of bureaucratic systems that limit individual creativity and freedom of action. This is what is limiting Harpreet's ability to implement her ideas for helping her clients find work.

Harpreet Works in an Employment Agency