When you come in to work one day, you find one of your co-workers is in the break room clutching a fistful of tissues with a tear-stained face. When you ask her what's wrong, she smiles and says in a shaky voice, "Oh, nothing. I'm fine." Which of the following reflects what she accomplished in her combination of verbal and nonverbal cues?
A) complementing
B) contradicting
C) accenting
D) substituting

Question

Quizplus · Accepted Answer

The co-worker's verbal cue ("Oh, nothing. I'm fine.") contradicts her nonverbal cues (clutching tissues, tear-stained face), indicating that something is indeed wrong.

When You Come in to Work One Day, You Find