Performance excellence is the overall improvement of an organization's capabilities and effectiveness.
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Q19: Processes are all linear.
Q20: A process is usually developed by several
Q21: Moving from a service provider to a
Q22: In a nonprofit organization, a sixth measure
Q23: Critical measures give feedback on progress toward
Q25: Performance excellence ends with the organization's mission,
Q26: Plan-do-check-act, a four-step interactive process created by
Q27: The organization must define and describe the
Q28: Some organizational improvement is the result of
Q29: Only Baldrige winners can use the Baldrige
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