Which strategy is the most useful for working with a client who presents with angry or hostile behaviors?

Question

Quizplus · Accepted Answer

Empathy is the most useful strategy when working with a client who presents with angry or hostile behaviors. Empathy involves understanding and acknowledging the feelings and experiences of the client. This can help to de-escalate the situation, build rapport, and facilitate communication. Apathy, confrontation, and crisis negotiation can exacerbate the situation and lead to further hostility.

Which Strategy Is the Most Useful for Working with a Client