Consumers are less tolerant of poor quality than they used to be. This is an example of:
A) A macro-environmental issue
B) A value-chain issue.
C) An economic issue.
D) A knowledge management issue.

Question

Quizplus · Accepted Answer

This is a macro-environmental issue because it pertains to the external factors such as changing consumer preferences and expectations, rather than the internal factors of a specific industry or company.

Consumers Are Less Tolerant of Poor Quality Than They Used