The New Director of Case Management Assessed the Need to Improve

The new director of case management assessed the need to improve the organization's patient satisfaction with the discharge process. Which statement below illustrates the vision that would lead the team to this goal?

A) "The department will deliver reliable, collaborative, and compassionate discharge planning services to all patients."
B) "The department will hold weekly meetings every Tuesday at 11:00 AM."
C) "There will be implementation of a new uniform policy so staff can be readily identified."
D) "Staff are encouraged to complain about difficult patients, families, and physicians."