A customer complains that their mobile device screen is very dim. As the technician, which course of action should you do first?
A)Check if the screen brightness setting is turned down
B)Replace the screen
C)Carefully remove, then replace the backlight
D)Advise the customer to file a warranty claim

Question

Quizplus · Accepted Answer

As an A+ technician, you should check the obvious first (software in this case). Check if the screen brightness setting is turned down.
If it is a hardware problem, then check/replace the backlight, the screen, or advise the customer to file a warranty claim, if it is eligible.

A Customer Complains That Their Mobile Device Screen Is Very