The morning after a facilities crew cleans a user's office and workstation, the user complains that his eyes are irritated and hands are itchy when working near the computer. How should you respond?

Question

Quizplus · Accepted Answer

If a user complains that his eyes are irritated and hands are itchy when working on a workstation recently cleaned by facilities, you should first respond by contacting facilities management.
Key Takeaway: You are a computer technician in a much larger organization and it's important to take this into account when dealing with employee-related issues. Since you did not clean the workstation, you would not know the location of the MSDS, nor for which MSDS you are specifically looking. Unless you felt this was a continuous issue and that your organization was putting its employees at risk, calling OSHA would be overkill. Failing to deal with the user's issue seriously could cause the user more issues in the future, not to mention cost you your job.

The Morning After a Facilities Crew Cleans a User's Office