Betty Bursa is screening a new client over the phone and gathering important information prior to scheduling the massage appointment. Which of the following questions is the most important to ask when speaking to a new client?

Question

Quizplus · Accepted Answer

All of the questions are equally important when screening a client for the first time. If a client has never had a massage before you might take some extra time to answers any questions they may have or explain the massage session. You may also ask why they are choosing to book a session now if they have never had massage before. Medical conditions are equally important. Knowing that a client is pregnant or has edema indicates that you need to ask further questions before completing the screening. If a client has never been to your office before, it is a good idea to offer detailed location information and, if someone has referred you a client, it is a great idea to thank them for the new client.

Betty Bursa Is Screening a New Client Over the Phone