If a client gives you horrible feedback after your massage session, how should you handle the situation?
A)Listen carefully and thank them for their input
B)Defend your massage and dispute their claims
C)Refuse payment and ask them not to return
D)Tell them you will give them a free session the next time

Question

Quizplus · Accepted Answer

If a client gives you horrible feedback after a massage session, it is most professional for you to listen carefully and thank them for their feedback. Let them know that you understand their disappointment, and thank them for trying your services. Getting into defensive discussions or being rude in any way is not worth the energy it takes from you. Do not offer a free session next time, as some people habitually complain in order to get discounted or free services.

If a Client Gives You Horrible Feedback After Your Massage